LOCATION

We are based in Hong Kong and we work with clients worldwide.

Our greeting cards are sold on our online site as well as cafes around Hong Kong. 

SHIPPING

HOW LONG DOES IT TAKE FOR MY ORDER TO BE PROCESSED?

Standard orders are usually processed between 1 to 2 business days. Personalised orders can take between 2 to 6 weeks depending on the level of customisation.

 

WHERE DO YOU SHIP TO?

We ship to most countries worldwide.

 

HOW LONG DOES IT TAKE TO SHIP OVERSEAS?

Standard orders will take approximately 10-13 working days using Hong Kong Post.  If you would like to upgrade your shipping to an International Courier, please contact us.

 

 TAX AND PAYMENT

DO YOU CHARGE VAT (SALES TAX)?

Please note that any country, regional or local charges and/or tax is/are the sole responsibility of the buyer

WHAT ARE YOUR PAYMENT METHODS?

We take payment by Paypal, Payme and bank transfer.

 

 RETURNS 

 

WHAT IS YOUR RETURNS POLICY?

We hope that you love our products as much as we do. However, if you are unhappy, please email us at info@joannelmade.com to let us know and we will be happy to issue a refund or an exchange for a different product. All refunded or exchanged items must be made within 7 days of receipt and we will only accept products that are unopened. Once we have received the product, we will notify you via email and issue a refund or exchange. Please note that shipping fees are not refundable.

 

WHAT IF THE GOODS WE RECEIVE ARE DAMAGED?

We pack each order carefully. However, once the package leaves our hands, we are unable to control how it is handled by the post office or courier service and sometimes an accident can happen. If this is the case, please let us know within 7 days of receipt by email and we will do our best to resolve the issue. Please do not dispose of any damaged products without our consent.Please note that any damaged or faulty goods must be notified to us by email within 7 days of receipt. Once we have checked and verified any defects or faults, we will issue a refund!

@Joanne L. 2020 | All Rights Reserved | joannecreative.2017@gmail.com